Haesun Moon: A compass for listening (PART 1)

In this episode, our guest was Haesun Moon who is a communication scientist, researcher coach, educator, and a great storyteller. In the first part of our conversation, we explored how we can become better at communicating, and how her understanding changed about learning to communicate and she shares a tool she developed that can help us navigate better in our conversations. Even in challenging or heavy topics. I really recommend her work for anyone who wants to have better conversations, not only in their professional but in their personal lives as well.

About our guest: Haesun Moon: Haesun is the Executive Director of the Canadian Centre for Brief Coaching and the author of “Coaching A to Z”. She created the “Dialogic Orientation Quadrant” (DOQ).


  • 2:42 – Haesun’s journey to communication science
  • 5:47 – How can we learn to communicate better?
  • 11:02 – Training coaching and having better communication
  • 15:03 – Listen in a way so other people will talk to you
  • 20:33 – Calibration sequence: co-creating dialogues
  • 26:00 – Learning as a communication trainer: From questions to listening to clients
  • 31:32 – Learning from experience in conversations
  • 36:33 – A map for conversations: Dialogic Orientation Quadrant (DOQ)


Website: Canadian Centre for Brief Coaching https://www.briefcoaching.ca/

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